Guest Service Agent

Peachtree Group; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking enthusiastic Guest Service Agents for full-time and part-time positions. Ideal candidates will possess a friendly demeanor and a commitment to exceptional customer service. Responsibilities include managing check-ins and check-outs, ensuring guest satisfaction, and adhering to brand standards. Join a great team and make a difference in guest experiences!

Qualifications

• Must have a winning personality and be willing to help.
• High standards of quality to ensure guest satisfaction.

Responsibilities

• Processing check-ins and check-outs.
• Securing payments and verifying billing.
• Assisting guests with reservations and requests.

Skills

Customer Service

Flexibility

Problem Solving

Job description

We are looking to hire:

• 1 Full-Time Guest Service Agent (must have a flexible schedule)
• 1 Part-Time Guest Service Agent (PM shift and weekends)

We seek a superstar Guest Service Agent to join our already great team. If you have a winning personality, are always willing to help, and love to smile, then you are the person we are looking for.

This position is responsible for processing check-ins and check-outs, securing payments, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires following high standards of quality to ensure guest satisfaction. The successful candidate will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while adhering to brand standards.