Guest Service Agent

Gila River Resorts & Casinos; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company in Phoenix is seeking a dedicated Hotel Front Desk Associate. This role is crucial for providing excellent customer service during guest check-ins and check-outs, ensuring a welcoming experience. Candidates should have a high school diploma and experience in a guest-facing role. The position requires basic computer skills and the ability to work in a smoking environment. Join a dynamic team focused on guest satisfaction and operational excellence.

Qualifications

• 1 year of guest-facing experience in hospitality preferred.
• Must pass pre-employment drug test and background check.

Responsibilities

• Perform check-in and check-out for hotel guests.
• Provide exceptional service and handle cash transactions.
• Complete registration process and verify guest information.

Skills

Customer Service

Communication

Basic Computer Skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Closing Date: May 16, 2025 at 4:00 PM

Pay Rate: $18.00 per hour

This position serves as the most critical point of contact for our hotel guests during their arrivals and departures from the hotel, primarily by performing check-in and check-out at and near the hotel entrance and guest reception areas.

Essential Duties and Responsibilities:

• Provides an unsurpassed level of pleasant service to all guests during each interaction through a consistently energized, positive, and optimistic behavioral style.
• Greets and welcomes guests upon arrival with a friendly and sincere welcome while utilizing a positive and clear speaking voice, listens to and understands requests, and responds with answers meeting the reasonable needs and desires of guests.
• Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information, including number of guests and room rate.
• Makes appropriate selection of room(s) based on guest reservation information and desired room rates(s).
• Provides welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verifies and imprints credit cards for authorization using electronic acceptance methods.
• Handles cash, makes change, and balances an assigned house bank while accurately maintaining and accounting for all cash, check and credit transactions.
• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or GED or one (1) year of guest-facing and interaction experience, preferably in a hotel setting or hospitality-related business environment.
• Must have basic computer skills with Microsoft Office Suite software.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.