Property Care Manager

emergemarket.com; Tybee Island (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on vacation rentals

Job summary

VTrips is seeking a Property Care Manager to oversee the care and condition of a portfolio of assigned vacation rental properties. The role encompasses inspections, inventory control, billing and vendor management, and related administrative functions.

The ideal candidate will coordinate with the Client Success Manager, conduct monthly quality checks, and ensure timely data entry, with emphasis on owner relations and maintaining property standards.

Qualifications

• Proficiency with document management systems, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills with multitask and problem-solve abilities.
• Valid driver's license and reliable transportation for travel between locations.

Responsibilities

• Collaborate with the Client Success Manager to determine preferred communication methods for owners.
• Conduct monthly quality control inspections and document findings in the system.
• Review and confirm completion of new property paperwork with the Client Success Manager and ensure entry into the system.
• Maintain relationships with HOAs and community service staff to improve owner relations.
• Manage property onboarding and offboarding processes.
• Review owner statements monthly with the Client Success Manager and accounting for accuracy.
• Maintain maintenance schedules and provide assistance to other Property Managers as needed.
• Submit invoices for payment and keep detailed records of work orders, inspections, and inventory.
• Coordinate with the Supervisor on units coming on/off the program and execute standard protocol.
• Ensure updated pictures are available and monitor needs for updates (Inside Maps).
• Take responsibility for WIFI installation and maintenance in units.
• Attend meetings with supervisors/upper management as requested.
• Learn and comply with all safety rules and emergency preparedness plan.
• Fulfill after-hours on-call responsibilities on a rotational basis.

Skills

Document management

Microsoft applications

Organizational skills

Multitasking & problem-solving

Flexible schedule

Job description

Tybee Vacation Rentals
1010 US-80
Tybee Island, GA 31328, USA

Description

VTrips is seeking a Property Care Manager to oversee the care and condition of a portfolio of assigned vacation rental properties. The Property Care Manager will be responsible for ensuring that quality assurance inspections, inventory management, billing and vendor management, and administrative functions are carried out efficiently and effectively.

• Collaborate with the Client Success Manager to determine the preferred method of communication for owners in assigned portfolios.
• Conduct monthly quality control inspections of assigned portfolios and document findings in the system.
• Review and confirm completion of all new property paperwork with the Client Success Manager and ensure timely entry into the system.
• Foster and maintain relationships with HOAs and community service staff to enhance relationships between operations and owners.
• Manage property onboarding and offboarding processes.
• Review owner statements monthly in conjunction with the Client Success Manager and accounting department to ensure accuracy.
• Operate with the owner's interests in mind and understand the financial goals of the assigned portfolio.
• Maintain professional communication with vendors/contractors regarding scheduling, billing, certificates of insurance, and other needs.
• Submit invoices for payment and maintain detailed records associated with work orders, inspections, and inventory.
• Coordinate with the Supervisor regarding units coming on/off the program and execute the standard protocol.
• Ensure the availability of updated pictures and continually monitor the need for updates (Inside Maps).
• Establish and maintain a continuous maintenance schedule and assignments for the property portfolio, providing assistance to other Property Managers as needed.
• Promptly report guest damages and missing items, providing photos and documentation.
• Administer the "go-back" protocol with Housekeepers for any guest satisfaction issues related to property conditions.
• Take responsibility for the installation and maintenance of WIFI in units.
• Attend meetings with supervisors and/or upper management as requested.
• Learn and comply with all company, local, state, and federal safety rules.
• Familiarize yourself with the company's emergency preparedness plan and be available for implementation and assistance if necessary.
• Fulfill after-hours on-call responsibilities on a rotational and as-needed basis.

Please note this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

VTrips is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity. Therefore, we do not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law in the recruitment, selection, placement, training, compensation, and promotion of our employees.

Qualifications:

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills with the ability to multitask and problem-solve.
• Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
• Must be eligible to work in the United States and pass a background screening.
• Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
• Sitting - 30%, Walking/Standing - 70%. Required to stoop, bend, stretch, twist, and reach. Regularly lift up to 25 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Organize, multitask, and problem-solve.
• Combination of indoor and outdoor workspaces.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee discounts on vacation rentals.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.