Guest Service Agent

Wyndham Hotels & Resorts; Romulus (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel chain is seeking a Front Desk Associate to manage guest check-ins and check-outs, ensuring a high level of service and satisfaction. The ideal candidate will demonstrate strong customer service skills, handle billing accurately, and assist guests with their needs in a friendly manner.

Benefits

Medical, dental, and vision insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Qualifications

• Experience in hospitality or customer service preferred.
• Ability to handle guest requests effectively.
• Strong interpersonal skills and a professional demeanor.

Responsibilities

• Process check-ins and check-outs efficiently.
• Secure payments and verify billing.
• Assist guests with reservations and requests.

Skills

Customer Service

Problem Solving

Communication

Job description

This position is responsible for processing check-ins/outs 7am-3pm shift, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.