Guest Service Agent

Peachtree Group Hospitality Management; Rockwall (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality management company is seeking an entry-level customer service representative to manage check-ins and billing while providing exceptional service to guests. The role emphasizes anticipating guest needs and ensuring satisfaction through high-quality service. A comprehensive benefits package is offered, including health insurance and a 401(k) retirement match.

Benefits

Medical, dental, vision insurance

Disability and life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Excellent customer service skills required.
• Experience in hospitality or customer service preferred.

Responsibilities

• Process check-ins and check-outs efficiently.
• Handle billing adjustments accurately.
• Assist guests with reservations and requests.

Skills

Customer service

Billing adjustments

Check-in/out processing

Job description

4 days ago Be among the first 25 applicants

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This role involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while adhering to brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.

Requirements

• Provide excellent customer service
• Process check-ins and check-outs efficiently
• Handle billing adjustments accurately
• Assist guests with reservations and requests

Preferred Qualifications

• Experience in hospitality or customer service roles

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service / Hospitality