Guest Service Agent

Sandman Hotel Group; Plano (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to be the welcoming face of their hotels. This role is perfect for a people-oriented individual who thrives on exceeding guest expectations. You'll manage front desk operations, ensuring a smooth check-in and check-out process while providing exceptional customer service. With a focus on personal growth and development, this position offers a dynamic work environment where you can truly make a difference. Join a team that values its members and offers incredible perks, including team rates and ongoing training opportunities. If you're ready to take your career to the next level, this is the opportunity for you.

Benefits

Rewards & Recognition

Free Parking

Team rates from $79 per night

Ongoing Employee events

Growth Opportunities

Dedicated Training Program

Employee Assistance Program

Refer a friend and earn money

Preferred Rates for Dallas Stars NHL Games

Group Life Insurance

Qualifications

• Experience in customer service and people management is essential.
• Strong knowledge of accounting practices is preferred.

Responsibilities

• Provide a warm and friendly environment for guests.
• Check guests in and out of the hotel efficiently.
• Respond to inquiries and handle reservations.

Skills

Customer Relations

Time Management

Conflict Resolution

Adaptability

Communication Skills

Education

Two-year apprenticeship in front desk operations or hotel management

1 year of experience as a Hotel Front Desk Clerk

Tools

Opera/Opera Cloud

Job description

Sandman Signature - USA - Plano, Plano, Texas, United States of America

Job Description

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

Job Requirements

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
• 1 year of experience as a Hotel Front Desk Clerk Preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing
• High level of proficiency with Opera/Opera Cloud

Duties

• To provide a warm, welcoming and friendly environment
• Responsible for checking guests in and out of the Hotel.
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Book telephone reservations
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Print updated in-house, arrival, departure, and room status reports every two hours
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on specified form and enter on switchboard.
• Complete welcome calls.
• Clean and tidy front desk area.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.

Applicable Skills

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

Perks

• Rewards & Recognition
• Free Parking
• Team rates from $79 per night, Family & Friends rates too!
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Preferred Rates for Dallas Stars NHL Games
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• Milestone Rewards

Summation

The Sandman Hotel Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in United States of America to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

Sandman Signature - USA - Plano, Plano, Texas, United States of America