Guest Service Agent

Peachtree Hospitality Management; Plainfield (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Guest Service Agent, where you will play a pivotal role in ensuring guest satisfaction through exceptional service. This position involves processing check-ins and check-outs, managing billing, and addressing guest needs with a friendly and professional demeanor. The company values work-life balance, offering a comprehensive benefits package that includes medical, dental, and vision insurance, along with generous Paid Time Off. If you are passionate about hospitality and enjoy exceeding guest expectations, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Strong communication skills to assist guests effectively.

Responsibilities

• Process check-ins and check-outs while ensuring guest satisfaction.
• Assist guests with reservations and requests in a timely manner.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.