Guest Service Agent

Drury Hotels; Brentwood (MO); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Quarterly bonus opportunity up to $3,200

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Career growth and development plans

Health, dental, and vision benefits

Company-matched 401(k)

Job summary

Drury Hotels in Brentwood, Missouri is looking for friendly and organized individuals to join their front desk team. This role emphasizes exceptional guest service, where you'll assist guests in checking in and out, handle cash transactions, and maintain a welcoming atmosphere.

The ideal candidate has a can-do spirit and enjoys multitasking in a fast-paced environment. Benefits include flexible scheduling, health coverage, and a company-matched 401(k). Rise, shine, and work happy with Drury Hotels!

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Ability to handle multiple tasks simultaneously with attention to detail.
• Familiarity with handling money and using office machines.
• Good communication skills in English.

Responsibilities

• Serve as the happy, helpful face of the hotel to guests.
• Assist guests with check-in and check-out processes.
• Maintain guest records and handle cash transactions.
• Assist with breakfast service and evening Kickback.
• Ensure high standards of hospitality and service.

Skills

Friendly demeanor

Attention to detail

Multitasking

Cash handling

Job description

Property Location:

8700 Eager Road - Brentwood, Missouri 63144

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!