Guest Service Agent

Homewood Suites by Hilton University City Philadelphia; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to provide exceptional service and support to guests. In this role, you will greet and assist guests, manage reservations, and ensure a smooth check-in and check-out process. You'll have the opportunity to develop your career path towards supervisory roles while contributing to a positive guest experience. Join a dynamic team that values customer satisfaction and offers competitive wages along with a comprehensive benefits package. If you are passionate about hospitality and enjoy working in a fast-paced environment, this position is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Programs

Educational and Professional Development

Referral Bonus Program

Qualifications

• Previous customer service experience is required.
• Knowledge of PMS systems is preferred.

Responsibilities

• Greet and assist guests with their needs immediately.
• Register guests, verify payments, and handle reservations.
• Resolve guest complaints and ensure overall satisfaction.

Skills

Customer Service

PMS Systems Knowledge

Education

High School Diploma

Job description

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Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage during peak periods or staffing shortages.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Benefits and Perks

• Competitive wages for full-time and part-time opportunities.
• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• 401k Company Match.
• Daily Pay.
• Free Basic Life Insurance.
• Confidential work-life resource via TELUS Health.
• Travel Discounts.
• Commuter Transit and Parking Benefits.
• Employee Assistance and Wellness Programs.
• Educational and Professional Development.
• Referral Bonus Program.

Work Environment and Context

• Work schedule varies; may include holidays, weekends, and alternate shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Beliefs

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hotels and Motels

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