Guest Service Agent

Drury Hotels; Overland (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

Join Drury Hotels and be the friendly face that welcomes guests! As part of a dynamic team, you will ensure exceptional service at our front desk, manage guest check-ins, and create positive experiences. With flexible scheduling, generous benefits, and a focus on career growth, this role is perfect for those who thrive in a team-oriented environment.

Benefits

Quarterly bonuses

Flexible scheduling

Paid time off

Hotel discounts

Medical and dental benefits

401(k) matching

Qualifications

• Ability to interact warmly and effectively with guests.
• Demonstrated attention to detail in a multitasking environment.
• Familiarity with handling cash and using office equipment.

Responsibilities

• Welcome guests and ensure positive experiences.
• Perform front desk duties, including check-ins and cash handling.
• Assist with breakfast and evening service.

Skills

Friendly demeanor

Attention to detail

Communication

Multitasking

Job description

Property Location:

2 South 4th Street - St. Louis, Missouri 63102

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!