Guest Service Agent

Drury Hotels Company, LLC; Overland (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join the Drury Hotels team as a front desk associate, where you'll be the friendly face welcoming guests into our hotel. You'll play a crucial role in ensuring exceptional experiences, assisting with check-ins, and promoting our company culture of hospitality excellence. With flexible scheduling, career development opportunities, and competitive compensation, Drury Hotels is committed to your growth and well-being.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Medical, dental, vision benefits

Company-matched 401(k)

Qualifications

• Warm and friendly manner with the public.
• Ability to handle multiple tasks simultaneously.
• Familiarity with cash handling and office machines.

Responsibilities

• Perform front desk functions including check-ins and check-outs.
• Assist with food preparation and guest services during events.
• Ensure positive guest experiences and high standards of hospitality.

Skills

Attention to detail

Communication

Multitasking

Job description

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

Assist guests in a friendly, efficient, courteous, and professional manner.

Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

Warm and friendly manner in relating to and interacting with the public

Demonstrated attention to detail while handling multiple tasks simultaneously

Familiarity with handling money, making change, and using office machines in day-to-day activities

Ability to speak and receive direction (written and verbal direction) in English

Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

You Belong

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

About Us

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 27 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE