Guest Service Agent

Drury Hotels Company, LLC; Orlando (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hotel discounts

Free room nights

Quarterly bonus up to $3,200 annually

Flexible scheduling

Paid time off

Job summary

Drury Hotels is hiring for a front desk guest services role at the Days Inn in Orlando. The position involves greeting guests, processing check-ins and check-outs, promoting hotel programs, and maintaining guest records with a focus on exceptional service.

Responsibilities include cash handling, breakfast service support, and ensuring a positive guest experience. The role emphasizes integrity, hospitality, and a proactive customer-first attitude.

Qualifications

• Friendly, approachable demeanor required.
• Ability to handle money and use office machines.
• Proficiency in English required.

Responsibilities

• Serve as the welcoming face at the front desk and assist guests in a friendly, efficient, and courteous manner.
• Check guests in and out, promote hotel programs, and maintain guest records.
• Handle cash, monitor guest satisfaction, and resolve issues promptly.

Skills

Friendly demeanor

Multitasking

Attention to detail

Cash handling

English proficiency

Guest service oriented

Team player

Tools

Cash register

POS system

Job description

Starting Pay $21 per hour. Quarterly Bonuses up to $800!!!Property Location:Days Inn - 9990 International Dr. , Orlando, Florida 32819You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025What you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door.Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels.We seek friendly, highly organized communicators and multitaskers with these qualifications.Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!