Guest Service Agent

JLL; New York (NY); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off & Holidays

Daily Pay entitlement

Job summary

JLL is seeking a Guest Service Agent to deliver an exceptional client experience at our New York site. You will manage access, support events, and coordinate with service partners to ensure seamless, hospitality-driven service.

The role requires strong communication, multitasking, and a passion for service in a fast-paced environment. Join JLL's Experience Services team and help create value for clients and colleagues.

Qualifications

• High school diploma or GED required.
• 3+ years experience in hospitality, facility/property management, operations or related field preferred.
• Exceptional customer service skills and professionalism with a hospitality focus.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong collaboration and interpersonal skills; eager to work with diverse teams.
• Excellent verbal and written communication skills; professional demeanor.

Responsibilities

• Deliver an exceptional client experience daily through proactive engagement and high-touch service.
• Maintain and manage access programs (temporary badges, building access) and lost & found processes.
• Coordinate with conference services and admins for site events and meetings.
• Escalate issues with building services (janitorial, mailroom, facilities, parking, etc.) and submit work orders.
• Collaborate with other service lines to enhance overall client service and engagement.
• Support projects that increase engagement, productivity, and value for clients and JLL.

Skills

Exceptional customer service

Multitasking

Interpersonal skills

Verbal and written communication

Google Suite

Education

High School Diploma / GED

Tools

Google Suite (Gmail, Sheets, Docs)

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

The Guest Service Agent (GSA) is responsible for delivering an exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service. The GSA will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the execution of the experience program at the client site. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Key Responsibilities

• Perform functions for the following programs: temporary access badges, landlord building access cards, lost & found, luggage storage, quarterly inspections for art and meeting rooms.
• Assist with site events in coordination with the conference services team and admins.
• Escalate problems associated with all building services including: janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
• Work collaboratively with other service lines.
• Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
• Perform additional job duties, as requested.

Qualifications

• High school diploma or general education degree (GED)
• 3 or more years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Track record of initiative, integrity and good judgment.
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Proficient skills in Google Suite (Gmail, Sheets, Docs)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

45,760.00 - 48,401.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -New York, NY

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.