Guest Service Agent

Jones Lang LaSalle Incorporated; New York (NY); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

DailyPay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Guest Service Agent in New York, on-site, to deliver exceptional client experiences. The role involves high-touch hospitality, coordinating with service partners, and executing the client experience program at the site.

Requirements include a high school diploma or GED, 3+ years in hospitality or related fields, and strong communication skills. The position offers competitive compensation and employee benefits, with visa sponsorship not provided.

Qualifications

• High school diploma or GED.
• 3+ years in hospitality/facility or property management, or related.
• Exceptional customer service with hospitality mindset.
• Ability to manage multiple priorities in a fast-paced env.
• Proven initiative, integrity and good judgment.
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication; professional.
• Proficient with Google Suite (Gmail, Sheets, Docs).
• U.S. work authorization without sponsorship.

Responsibilities

• Handle programs for badges, access cards, lost & found, luggage storage, and space inspections.
• Coordinate site events with conference services and admins.
• Escalate issues with building services (janitorial, mailroom, facilities, parking, etc.).
• Submit work orders through approved channels.
• Collaborate with other service lines to improve service.
• Support engagement projects to boost productivity and client value.
• Perform any additional duties as needed.

Skills

Hospitality experience

Customer service

Communication skills

Multitasking

Team collaboration

Education

High school diploma / GED

Tools

Google Workspace

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

At JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

The Guest Service Agent (GSA) is responsible for delivering an exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service. The GSA will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the execution of the experience program at the client site. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Key Responsibilities

• Perform functions for the following programs: temporary access badges, landlord building access cards, lost & found, luggage storage, quarterly inspections for art and meeting rooms.
• Assist with site events in coordination with the conference services team and admins.
• Escalate problems associated with all building services including: janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms.
• Submit work orders through appropriate channels.
• Work collaboratively with other service lines.
• Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
• Perform additional job duties, as requested.

Qualifications

• High school diploma or general education degree (GED)
• 3 or more years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Track record of initiative, integrity and good judgment.
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Proficient skills in Google Suite (Gmail, Sheets, Docs).
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 45,760.00 – 48,401.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –New York, NY

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.