Guest Service Agent-The Stateview Hotel, Marriott Autograph Collection

The StateView Hotel; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

The StateView Hotel, part of the Marriott Autograph Collection, is seeking a Guest Service Agent to provide exceptional service and create memorable experiences for guests. This role involves greeting customers, handling registrations, and managing payments in a fast-paced environment. Ideal candidates will have a passion for service and a commitment to maintaining a professional appearance.

Benefits

Comprehensive health insurance

401k with company match

Paid time off

On-site wellness programs

Employee rates on hotel stays

Qualifications

• No prior experience required; hospitality experience preferred.
• Must maintain a neat, clean, and well-groomed appearance.

Responsibilities

• Greet customers with a friendly welcome and provide accurate information.
• Handle cash and balance the house bank.
• Stay calm during emergencies and resolve issues.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma

Job description

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our team build the skills and knowledge needed to advance their careers.

Whether you are starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality provides a supportive and collaborative environment that encourages growth and success, across over 230 properties worldwide. Join us and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information about our great company!

Location Description

At the StateView Hotel, part of the Marriott Autograph Collection, we pride ourselves on being the best employer in the area. Our culture, comprehensive benefit plans including 401k with company match, and lucrative bonus programs set us apart. We seek talented individuals with a genuine passion for service. Our core values focus on personal development, people, and success. We believe each team member plays a vital role in delivering outstanding service and memorable experiences. We aim to be a hotel that guests want to visit, not just pass through. Discover what a career with Pyramid Global Hospitality at the StateView Hotel can mean for you! The hotel features 164 guest rooms and 8,000 sq ft of event space.

Overview

The Stateview Hotel, Marriott Autograph Collection, is seeking Guest Service Agents for this exceptional property.

The Guest Service Agent Will

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond appropriately, and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming details like number of guests and room rate. Promote hotel marketing programs. Assign rooms based on guest needs. Code electronic keys. Confirm room number and rate non-verbally. Provide welcome folders with keys, certificates, coupons, and refreshments as appropriate. This role requires standing and moving throughout the front office area.
3. Verify and imprint credit cards for authorization using electronic methods. Handle cash, make change, and balance the house bank. Accept and record vouchers, travelers checks, and other payments. Convert foreign currency at current rates. Perform accurate arithmetic functions using a calculator. Post charges to guest rooms and accounts via computer.
4. Answer the phone promptly with positive and clear English. Input messages into the system, retrieve and communicate them to guests. Handle mail, small packages, and facsimiles as requested.
5. Stay calm and alert during emergencies or busy periods, resolving issues such as location changes or credit problems.

Qualifications

Education: High school diploma preferred.

Experience: No prior experience required; hospitality experience preferred.

Licenses or Certificates: No special licenses required; must meet minimum bonding standards.

Grooming: All employees must maintain a neat, clean, and well-groomed appearance.

Compensation Range

The hourly wage ranges from $15.00 to $16.00, based on qualifications and experience.