Guest Service Agent

StepStone Hospitality; Providence (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality provider is seeking a Guest Service Agent to manage guest check-ins and check-outs. This full-time role involves providing excellent customer service, handling reservations, and ensuring efficient communication with guests. Successful candidates will demonstrate professionalism, adapt to high-pressure situations, and effectively manage various guest interactions.

Qualifications

• Entry-level position in hospitality.
• Ability to adapt to high-pressure situations.
• Excellent communication skills required.

Responsibilities

• Managing guest check-ins and check-outs.
• Handling reservations and providing excellent customer service.
• Maintaining records of room availability and rates.

Job description

Join to apply for the Guest Service Agent role at StepStone Hospitality.

Position Title: Front Desk Agent

Reports To: Assistant Front Office Manager/Front Office Manager/AGM

This role involves managing guest check-ins and check-outs, handling reservations, and providing excellent customer service. Core responsibilities include:

1. Registering and assigning rooms to guests.
2. Issuing room keys and escort instructions.
3. Managing incoming mail and messages.
4. Answering inquiries about hotel services and directions.
5. Maintaining records of room availability and rates.
6. Billing, payments, and reservation management.
7. Supporting office tasks and communicating effectively with guests and staff.

Professionalism and Style Expectations include:

• Completing projects thoroughly and professionally.
• Adapting to high-pressure situations.
• Communicating clearly and respectfully.

Physical requirements involve lifting and pushing 20 pounds, bending, reaching, and manual dexterity.

Employment details:

• Seniority level: Entry level
• Type: Full-time
• Industry: Hospitality

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