Guest Service Agent

Sandman Hotel Group; Irving (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Discounted Hotel Stays for Team Members

Ongoing Employee events and recognition

Complimentary Stays

Group Life Insurance

Job summary

Sandman Hotel Group is seeking a Guest Service Agent at their location in Irving, Texas. As the face of the hotel, you will provide friendly service and exceed guest expectations while handling check-ins, reservations, and billing. The position offers career growth opportunities, competitive compensation, and a range of employee perks including discounted hotel stays and employee assistance programs.

Join a family-owned business that values personal development and teamwork, making it an exciting time to be part of our growing team.

Qualifications

• 1 year of experience as a Hotel Front Desk Clerk preferred.
• Exceptional communication skills both verbally and in writing.
• Ability to analyze and interpret client needs.

Responsibilities

• Provide a warm, welcoming, and friendly environment.
• Check guests in and out of the Hotel.
• Respond to telephone, email, and in-person inquiries.
• Compute bills, collect payment, and make change.
• Ensure front desk is stocked with required items.

Skills

Customer service experience

Time management skills

Conflict resolution

Proficiency in Opera/Opera Cloud

Education

Completion of a two‑year apprenticeship program in front desk operations or hotel management

Job description

Sandman Signature - USA - Las Colinas, 1311 Meridian Drive, Irving, Texas, United States of America

Job Description

Posted Monday, June 29, 2026 at 3:00 AM

Family owned and operated, we believe in creating memorable experiences that everyone can enjoy with the help of our well‑known family of brands, which include Dallas Stars NHL Team, Texas Stars AHL Team, Chop Steakhouse & Bar, Shark Club Bar & Grill, Moxies, Grouse Mountain Resort, Revelstoke Mountain Resort, Sandman Hotel Group, and The Sutton Place Hotels.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people‑pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats—from meeter and greeter to problem‑defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks—team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

Job Requirements

• Completion of a two‑year apprenticeship program in front desk operations or hotel management preferred
• 1 year of experience as a Hotel Front Desk Clerk Preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing
• High level of proficiency in Opera/Opera Cloud

Duties

• Provide a warm, welcoming and friendly environment
• Check guests in and out of the Hotel
• Answer various questions from guests and arrange transportation for guests
• Respond to telephone, e‑mail, and in‑person inquiries from clients, business partners, and other parties
• Book telephone reservations
• Compute bills, collect payment and make change for guests
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift
• Print updated in‑house, arrival, departure, and room status reports every two hours
• Check all unresolved departures
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day
• Write all wake‑up call requests on specified form and enter on switchboard
• Complete welcome calls
• Clean and tidy front desk area
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
• Present a positive and professional image of the organization to all visitors, suppliers, and other interactions as a front‑line worker
• Provide information to staff and/or clients about special activities
• Observe and report any security issues to the Manager

Applicable Skills

• Excellent customer relations
• Must have time‑management skills
• Adaptable to change and able to handle multiple priorities under pressure
• Eager and focused to exceed guest expectations

Perks

• Rewards & Recognition
• Free Parking
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• Ongoing Employee events, incentives & recognition
• Growth Opportunities—Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)—Free mental Health Support, Legal & Financial Counseling
• Refer a friend or family and earn money!
• Preferred Rates for Dallas Stars NHL Games
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• Milestone Rewards

Summary

The Sandman Hotel Group is an Equal Opportunity, Affinity Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in the United States of America to apply.

Applications will not be accepted via email or in person.