Guest Service Agent

Drury Hotels Company, LLC; Indianapolis (IN); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Quarterly bonus

Flexible schedule

Hotel discounts

Free room nights

401(k) plan

Descrizione del lavoro

Drury Hotels in Indianapolis is seeking a Guest Service Agent for the Drury Inn & Suites. You will greet guests, check them in/out, promote programs, maintain records, and ensure a high standard of hospitality at the front desk.

The role includes assisting with breakfast and Kickback service as needed, while delivering a warm, friendly, and efficient guest experience. Competitive pay starts at $18.50/hr with a quarterly bonus up to $3,200 and growth opportunities.

Competenze

• Warm and friendly manner in relating to the public.
• Attention to detail while handling multiple tasks.
• Experience with money handling and office machines.
• Ability to speak and receive direction in English.
• Willingness and ability to work alone as scheduled.

Mansioni

• Check guests in and out at the front desk.
• Promote hotel programs and maintain guest records.
• Handle cash and monitor guest satisfaction.
• Assist with breakfast and Kickback service when needed.

Conoscenze

Customer service

Multitasking

Cash handling

English proficiency

Friendly communication

Descrizione del lavoro

## Guest Service AgentApply: 8180 N. Shadeland Ave., Indianapolis, IN 46250: Full time: Posted Today: R40576Salary starts at $18.50/hr, quarterly bonus opportunity of up to $3,200 annually.Property Location:Drury Inn & Suites - 8180 N. Shadeland Ave. , Indianapolis, Indiana 46250## ## **You belong at Drury Hotels.**Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.**WHAT YOU CAN EXPECT FROM US****So. Much. More.**Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.* *Incentives -*Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)* *Work-life-balance* – Flexible scheduling, paid time off, hotel discounts and free room nights* *Career growth -*Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year* *Health and well-being -*Medical, dental, vision, prescription, life, disability and Team Member Assistance Program* *Retirement -*Company-matched 401(k)* *Award-winning* - Ranked among Newsweek's America's Greatest Workplaces 2025**What you will do:****Serve as the happy, helpful face of our hotel to guests entering and departing our front door.**Ensure exceptional, positive experiences for our diverse team members and guests.* Assist guests in a friendly, efficient, courteous, and professional manner.* Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.* Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.**What we expect of you:****With your can-do spirit and unique personality, you will shine at Drury Hotels.**We seek friendly, highly organized communicators and multitaskers with these qualifications.* Warm and friendly manner in relating to and interacting with the public* Demonstrated attention to detail while handling multiple tasks simultaneously* Familiarity with handling money, making change, and using office machines in day-to-day activities* Ability to speak and receive direction (written and verbal direction) in English* Willingness and ability to work alone as scheduled