Guest Service Agent

druryhotels; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Quarterly bonus

Health benefits

Hotel discounts

Free room nights

401(k)

Promotions

Job summary

Drury Inn & Suites in Grand Rapids, MI, is hiring for a part-time Front Desk/Guest Services role. You will warmly greet guests, check them in and out, handle transactions, and assist with breakfast service and Kickback shifts.

The position emphasizes hospitality, teamwork, and daily guest satisfaction. The role offers flexible scheduling, hotel discounts, and opportunities for career growth within Drury Hotels.

Qualifications

• Warm and friendly front desk presence with guest service focus.
• Ability to handle money, give directions, and manage guest records.
• Proficiency in English, clear communication, and multitasking ability.

Responsibilities

• Greet and assist guests in a friendly, efficient manner.
• Perform front desk tasks: check-in/out, cash handling, and guest records.
• Assist with breakfast service and kickoff of evening Kickback program when scheduled.
• Promote hotel programs and maintain a high standard of hospitality.

Skills

Front desk

Customer service

Cash handling

Multitasking

English fluent

Tools

Office equipment

Job description

Part-time hours available for first shift! More hours available for applicant who can also work breakfast!

Property Location:

Drury Inn & Suites - 5175 28th Street SE , Grand Rapids, Michigan 49512

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America\'s Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!