Guest Service Agent

druryhotels; City of Frankenmuth (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling & paid time off

Hotel discounts & free room nights

Mentorship & development plans

Company 401(k) matching

Award-winning workplace

Job summary

Drury Hotels in Frankenmuth, MI seeks a friendly front desk team member to welcome guests and ensure smooth check-ins and check-outs. You will promote hotel programs, maintain guest records, handle cash, and support breakfast service with a positive, guest-first attitude.

Join a team that values service, offers flexible scheduling, growth opportunities, and benefits including a quarterly bonus, hotel discounts, and retirement plans. This is an on-site role starting at $15.00 per hour.

Qualifications

• Experience in frontline guest service is preferred.
• Ability to handle money and operate basic office equipment.

Responsibilities

• Assist guests in a friendly, efficient, and professional manner.
• Perform front desk tasks: check-in/check-out, promote programs, maintain guest records, cash handling, monitor satisfaction.
• Assist with breakfast and Kickback service, including setup and guest service.
• Maintain high standards of integrity and hospitality to reflect the Drury culture.

Skills

Customer service

Attention to detail

Cash handling

English communication

Independent worker

Job description

Property Location: 260 South Main Street - Frankenmuth, Michigan 48734

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance- Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

Starting at $15.00

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!