Guest Service Agent

Drury Hotels; Frankenmuth Township (MI); On-site; USD 15,000 - 20,000; Full time

Benefits offered by this job

Quarterly bonus opportunity

Flexible scheduling

Paid time off

Health and well-being benefits

401(k) retirement plan

Job summary

Join Drury Hotels in Frankenmuth, Michigan, where you can make a difference in guests' experiences. We are seeking a friendly individual to serve as the face of our hotel, ensuring exceptional service and creating a welcoming environment.

With our focus on career growth, incentives, and well-being, you'll enjoy flexible scheduling and competitive pay, along with a chance to work for an award-winning company.

Qualifications

• Warm and friendly manner in relating to the public.
• Demonstrated attention to detail while handling multiple tasks.
• Familiarity with handling money and using office machines.

Responsibilities

• Serve as the face of the hotel to guests.
• Ensure exceptional experiences for team members and guests.
• Assist guests in a friendly and professional manner.
• Perform front desk functions including check-ins and check-outs.
• Provide courteous service with a +1 Service attitude.

Skills

Warm and friendly manner

Attention to detail

Multitasking abilities

Ability to handle money

Communication skills

Job description

You belong at Drury Hotels.

Property Location: 260 South Main Street - Frankenmuth, Michigan 48734

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more‑over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

Starting at $15.00

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean‑up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can‑do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day‑to‑day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!