Guest Service Agent

Drury Hotels; St. Ann (MO); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus opportunity

Flexible scheduling

Health and well-being benefits

401(k) matching

Hotel discounts

Job summary

Drury Hotels in St. Ann, Missouri, is looking for a guest service team member who will provide exceptional hospitality to our guests. Responsibilities include checking guests in and out, ensuring guest satisfaction, and participating in breakfast and evening services.

We value friendly and organized individuals with multitasking skills. Benefits include flexible scheduling, hotel discounts, a quarterly bonus opportunity, and a company-matched 401(k). Join our award-winning team and help create memorable experiences!

Qualifications

• Friendly, organized communicator with multitasking abilities.
• Attention to detail while handling multiple tasks.
• Familiarity with cash handling and office machines.

Responsibilities

• Assist guests with check-in and check-out processes.
• Promote and maintain guest satisfaction.
• Assist with breakfast and Kickback services.

Skills

Warm and friendly manner

Attention to detail

Ability to multitask

Cash handling skills

Strong communication skills

Job description

Property Location:

10810 Pear Tree Lane - St. Louis, Missouri 63074

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean‑up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!