Guest Service Agent

Parent Living+Plus Inc; Fort Walton Beach (FL); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Benefits offered

Job summary

A hospitality company is seeking a Guest Service Agent in Fort Walton Beach, Florida. This role involves being the first point of contact for guests, accommodating their needs, and ensuring a welcoming environment. Responsibilities include check-in/check-out services, managing reservations, and resolving guest conflicts. The position offers an hourly wage of $15 and requires a service-oriented attitude and regular attendance on various shifts including weekdays and weekends.

Responsibilities

• Always approach interactions with guests and employees in a friendly and service-oriented manner.
• Promote a positive work environment by addressing and resolving conflicts calmly.
• Greet guests and assist with their needs, including check-in and reservations.
• Monitor customer accounts and ensure adherence to hotel policies.

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location

Holiday Inn Resort FWB

1299 Miracle Strip Parkway Southeast, Fort Walton Beach, FL, 32548

Pay Type

Hourly

Pay starting at

15.00 USD

Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and assisting with their various needs.

Essential Duties and Responsibilities

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
• Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.
• Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.
• Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.
• Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.
• Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.
• Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
• Be able to diffuse conflict or tense situations with guests.
• Must maintain a clean and safe work environment and report any safety issues to management immediately.
• Perform any other duties as assigned by management.

Category

CUSTOMER SERVICE

Shift

Education Requirements

Benefits

Yes

Hours

Full,weekdays,day,part,weekends,evening,swing

Wage

15.00 USD

Position

Guest Service Agent