Guest Service Agent

Hospitality Online; Florida; On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a hotel front desk agent to provide exceptional customer service and support to guests. The ideal candidate will maintain a friendly demeanor and have the ability to handle various duties, including guest check-in and promoting hotel services. This role offers a competitive compensation package, benefits, and opportunities for career growth.

Benefits

Healthcare Insurance (Medical, Dental & Vision)

401(k) Plan

STD & LTD

Life Insurance

Wellness Program

Vacation/Paid Time Off

Tuition Assistance

Discounted Hotel Room Rates

Community Service Program

Qualifications

• Ability to effectively communicate.
• Must be capable of passing Alcohol Compliance Certification within three months.
• Hotel experience preferred, some customer service background required.

Responsibilities

• Greeting guests and ensuring satisfaction.
• Registering guests and conducting check-out processes.
• Answering inquiries regarding hotel services.

Skills

Customer Service

Communication

Time Management

Computer Skills

Education

High school graduate or GED

Job description

General Job Description

The hotel front desk agent is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.

Essential Functions

Maintain a personal demeanor that is friendly, cheerful and courteous at all times.

Greet guests on every interaction using the 10/5 or 15/5 rule.

Ensure that all guests feel welcomed to the property.

Register guests and assign rooms.

Conduct check-out processes.

Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.

Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Respond to phone calls, and retrieve guest mail, faxes and packages.

Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.

Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.

Attend team meetings and celebrations.

Follow all company and safety and security policies and procedures along with all other company policies.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Education/Skill Requirements

High school graduate or GED completion.

Ability to communicate effectively and clearly.

Demonstrate good computer skills.

Accurately handle cash and post charges.

Hotel experience preferred but not mandatory, some customer service background required.

Ability to speak Spanish is a plus. Knowledge of computer terminology desired.

Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.

Requires the ability to work varied shifts, including nights, weekends and holidays.

Time management skills.

Ability to communicate effectively with the public and other employees.

This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.

Benefits include:

•Healthcare Insurance (Medical, Dental & Vision)

•401(k) Plan

•STD & LTD

•Life Insurance

•Wellness Program

•Vacation/Paid Time Off

•Tuition Assistance

•Discounted Hotel Room Rates

•Community Service Program

Source: Hospitality Online