Guest Service Agent

Crescent Hotels & Resorts; Evanston (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401K matching program for eligible on-

Discounts with Crescent properties in/

Hotel Room discounts at Hilton Brand

Job summary

Crescent Hotels & Resorts is seeking a Guest Service Agent in Evanston to greet and register guests, handle check-out, and manage payments. You will use the POS system, input guest data, and assist with currency conversion while promoting hotel services to maximize occupancy.

We value excellent customer service, teamwork, and flexibility across days, evenings, and weekends. Hilton brand experience is a plus and offers comprehensive benefits and discounts.

Qualifications

• Experience as Front Desk Agent in a hotel or high-volume customer service.
• Able to work flexible shifts including days, evenings and weekends.
• Excellent computer skills and strong team orientation.
• Hilton brand experience is a plus.

Responsibilities

• Greet and register guests and handle check-in/check-out.
• Input and retrieve guest information, process payments and currencies.
• Use the POS system and upsell hotel services to maximize occupancy.
• Answer guest questions and resolve issues to ensure satisfaction.

Skills

Guest service

POS system

Upselling

Team player

Computer skills

Tools

POS system

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Conveniently located in the heart of the quaint college town of Evanston, with easy transit access to Chicago, our beautiful historic hotel offers versatile meeting space, dining options for all, and a unique guest experience.

We Are Looking For Our Next Great Team Member To Join Us On Our Front Office Team. We Are Committed To Provide You With The Following

• Competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members,
• Hotel Room discounts at Hilton Brand properties Worldwide.

Here Is What You Will Be Doing Each Day

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

Does this sound like you?

You have prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Hilton brand experience a plus.

Our Differences Are What Make Us Great

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.