Guest Service Agent

Drury Hotels Company, LLC; Dublin (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is hiring for a full-time front desk position in Dublin, OH, where you'll be the welcoming face for guests. Responsibilities include managing guest check-ins and ensuring exceptional service, with plenty of opportunities for career growth and incentives based on hotel performance.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Health insurance

Company-matched 401(k)

Hotel discounts

Qualifications

• Friendly manner in relating to the public.
• Able to handle money and use office machines.
• Must communicate effectively in English.

Responsibilities

• Serve as the friendly face of the hotel to guests.
• Perform front desk functions including checking in and out.
• Assist with breakfast and evening service.

Skills

Attention to detail

Communication

Multitasking

Customer service

Job description

locations 6170 Parkcenter Circle, Dublin, OH 43017-3583

time type Full time

posted on Posted 2 Days Ago

time left to apply End Date: August 31, 2025 (30+ days left to apply)

job requisition id R31781

Starting pay $16 per hour!

Property Location:

6170 Parkcenter Circle - Dublin, Ohio 43017-3583

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

locations 6170 Parkcenter Circle, Dublin, OH 43017-3583