Guest Service Agent

Drury Hotels; City of Frankenmuth (MI); On-site; Full time

Job summary

Drury Hotels is hiring for a front desk role in Frankenmuth, where you'll be the welcoming face for guests. Responsibilities include assisting at check-in/out, providing excellent customer service, and ensuring a positive experience. Ideal candidates are friendly, organized, and detail-oriented, contributing to a culture of hospitality.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Medical, dental, vision, prescription insurance

Company-matched 401(k)

Qualifications

• Friendly, highly organized communicator.
• Ability to handle multiple tasks simultaneously.
• Familiarity with cash handling and office machines.

Responsibilities

• Assist guests in a friendly, efficient manner.
• Perform front desk functions like check-ins/out.
• Ensure exceptional guest experiences.

Skills

Attention to detail

Customer service

Multitasking

Communication

Job description

Starting at $15.00

Property Location:

260 South Main Street - Frankenmuth, Michigan 48734 You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately!