Guest Service Agent

Wyndham Hotels & Resorts; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Wyndham Hotels & Resorts recherche un Guest Service Agent à Charlotte, NC. Le candidat aura pour mission de gérer les arrivées et départs des clients, tout en garantissant une expérience exceptionnelle par un service amical et professionnel. Ce rôle est crucial pour assurer la satisfaction des clients et respecter les standards de la marque.

Benefits

Insurance: medical, dental, vision, disability, life

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Qualifications

• Expérience en service client et capacité à anticiper les besoins des invités.
• Compétences en communication professionnelle et courtoise.
• Capacité à travailler de manière autonome et en équipe.

Responsibilities

• Traiter les check-ins et check-outs de manière professionnelle.
• Assurer la satisfaction des clients en répondant à leurs demandes.
• Implémenter des solutions créatives pour améliorer l'expérience client.

Skills

Customer service

Communication

Problem-solving

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.