Guest Service Agent

Peachtree Group Hospitality Management; Charlotte (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company seeks a Guest Service Agent in Charlotte, NC. This role focuses on delivering outstanding customer service through effective communication and problem-solving while ensuring a high standard of guest satisfaction. Join a team that values dedication and professionalism, offering a supportive work environment and a comprehensive benefits package.

Benefits

Medical, dental, and vision insurance

Generous 401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service is preferred.
• Ability to effectively communicate with guests.
• Strong problem-solving skills to address guest needs.

Responsibilities

• Process check-ins and check-outs efficiently.
• Assist guests with reservations and special requests.
• Ensure guest satisfaction by meeting brand standards.

Skills

Customer Service

Communication

Problem Solving

Job description

Job Details

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.