Guest Service Agent

Peachtree Group Hospitality Management; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to join their team in providing exceptional hospitality. This entry-level position involves processing check-ins and check-outs, managing payments, and assisting guests with their needs in a friendly and professional manner. The role emphasizes high-quality service and guest satisfaction, making it an exciting opportunity for individuals passionate about customer service. With a comprehensive benefits package and a supportive work environment, this position offers a great start for those looking to advance in the hospitality industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in hospitality or customer service preferred.
• Ability to provide friendly and professional service.

Responsibilities

• Process check-ins and check-outs efficiently.
• Secure payments and verify billing accurately.
• Assist guests with reservations and requests promptly.

Skills

Customer Service

Payment Processing

Reservation Management

Billing Verification

Education

High School Diploma

Job description

Join to apply for the Guest Service Agent role at Peachtree Group Hospitality Management

The Guest Service Agent is responsible for processing check-ins and check-outs, securing payments, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires following high standards of quality to ensure guest satisfaction, anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while adhering to brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is committed to complying with federal employment laws and will notify all applicants of their rights. For more information, please review the Know Your Rights notice from the Department of Labor.

Minimum Requirements

• Processing check-ins and check-outs
• Securing payments and verifying billing
• Assisting guests with reservations and requests
• Providing friendly, professional, and timely service

Preferred Qualifications

• Experience in hospitality or customer service

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Hospitality / Customer Service