Guest Service Agent

Big Sur Campground and Cabins; California; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Housing Provided

Job summary

Big Sur Campground & Cabins is seeking a Guest Services Agent to manage check-ins/check-outs, site/cabin assignments and bookings, ensuring accurate billing and deposits. You will coordinate with housekeeping to track room status and assist guests with local information.

The role includes Camp Store Attendant duties: stocking products, handling money, inner tube rentals, and maintaining high guest service levels. A flexible schedule is required, including evenings and weekends.

Qualifications

• 1–2 years in a guest-facing role is preferred but not required, training provided.
• Flexible schedule including evenings, nights, weekends, and holidays.
• Excellent communication, problem-solving, and guest-relations skills.
• Fluency in English required; additional languages a plus.

Responsibilities

• Process guest check-ins and check-outs, site/cabin assignments, and early/late requests.
• Create and manage bookings, collect deposits and final payments, verify rates.
• Coordinate with Housekeeping on room status and guest concerns.
• Provide local information and guest assistance to visitors.

Skills

Organizational skills

Urgency/pace

Clear communication

Guest rapport

Multi-tasking

Confidentiality

Shift flexibility

Fluency in English

Customer service

Education

High school diploma or equivalent

Customer service training

Tools

POS system

Job description

Property Overview

Big Sur Campground & Cabins is located on the banks of the Big Sur River, right next to two natural swimming holes and among the towering redwood trees. Big Sur Campground & Cabins prides itself on creating a relaxed, intimate outdoor experience with thoughtful details for all its guests.

Property Overview

Big Sur Campground & Cabins is located on the banks of the Big Sur River, right next to two natural swimming holes and among the towering redwood trees. Big Sur Campground & Cabins prides itself on creating a relaxed, intimate outdoor experience with thoughtful details for all its guests.

Scope of this Position

The Guest Services Agent must be flexible and willing to learn all of the following duties:

The Guest Services Agent is responsible for processing all guest check-ins, check-outs, site/cabin assignments, and early check-in / late check-out requests. Creating and managing guest bookings, securing deposit and final payment. Ensure rates are accurate, verify/adjusting billing for guests. Coordinate with Housekeeping to track room status and guest concerns. Provide local information and assistance to all guests and visitors.

Camp Store Attendant. The Camp Store Attendant is responsible for attending the Camp Store. Duties include: stocking & displaying products, receiving money from and disbursing money to customers, maintaining a high level of customer service at all times, smile and greeting customers; answering customers’ questions, maintain cleanliness of store. The Camp Store Attendant is also responsible for inner tube rentals; ensuring all inner tubes are returned by the end of the day.

Maintain complete knowledge of campground operations, answer telephone calls with proper telephone etiquette, describe accommodations and all amenities, obtain all designated information to book a reservation, respond to all guest email inquiries and share with the appropriate Manager as necessary, accommodate special requests, the ability to exercise the personal discipline and extra diligence to assure that projects are completed on a timely basis, resolve guest complaints, ensuring guest satisfaction.

Obtain assigned bank and ensure the accuracy of contracted monies. Always keep the bank secure. Present folio to guest and resolve any disputed charges. Perform additional duties, as assigned.

Skills/Knowledge Required

• Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
• Maintains a keen sense of urgency.
• Ability to think clearly, remain calm, and resolve problems using good judgement.
• Communicate clearly, concisely, and openly.
• Exude high energy and demonstrate a knack for building rapport with guests and colleagues.
• Exhibits organizational abilities and shows a natural skill for multi-tasking, prioritizing, and anticipating needs.
• Satisfactorily communicate with guests, management, and co-workers to their understanding.
• Fluency in English, fluency in additional languages a plus.
• Ability to maintain confidentiality of guest information.
• Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays.

Physical Requirements

Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.

Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.

Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Qualification Standards

Experience: 1 to 2 years of previous experience in a similar position would be an asset but not required, we will train the right candidate.

Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

Must be available to work for at least 6 months.

Housing Provided

Wage: $17.50/hour

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Big Sur Campground & Cabins participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.