Guest Service Agent

Atlantic Hospitality; Biddeford (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

Atlantic Hospitality is seeking a Guest Service Agent for The Lincoln Hotel in Biddeford, Maine. In this role, you'll greet guests, manage check-ins, and deliver excellent customer service. Ideal candidates will possess strong communication skills and a passion for hospitality.

Benefits

Opportunities for growth within the company

Dynamic and creative work environment

Qualifications

• Natural people person with a heart for hospitality.
• Calm under pressure and confident in multitasking.
• Clear and professional communication.

Responsibilities

• Greet every guest like a familiar friend.
• Handle check-ins and check-outs smoothly.
• Manage reservations and special requests accurately.

Skills

Hospitality

Communication

Multitasking

Detail-oriented

Job description

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At Atlantic Hospitality, we believe joy is a job well done, and there’s no better place to spark that joy than at the front desk. As a Guest Service Agent of The Lincoln Hotel in Biddeford, Maine, you'll be the first smile our guests see and the lasting warmth they remember. From personalized welcomes to thoughtful local tips, you’ll help turn check-ins into cherished moments.

What You’ll Do:

• Greet every guest like a familiar friend - by name, with intention, and with genuine hospitality.
• Handle check-ins and check-outs smoothly.
• Share your insider knowledge of the hotel and local area to elevate each guest’s experience.
• Manage reservations, special requests, and billing inquiries with accuracy and care.
• Coordinate with housekeeping to ensure rooms are ready, refreshed, and just-right.
• Deliver amenities, assist with luggage, and provide concierge-style support for tours, dining, and more.
• Act quickly and kindly to resolve any guest concerns.
• Maintain a polished, inviting work area, and a spirit of helpfulness in all you do.

Who You Are:

• A natural people person with a heart for hospitality.
• Calm under pressure and confident in your ability to multitask.
• Detail-oriented, organized, and energized by guest interaction.
• A team player who lifts others up and contributes to a joyful workplace.
• Flexible and dependable, with availability for weekends, holidays, and various shifts.

What You’ll Bring:

• A passion for service and a warm, welcoming energy.
• Clear and professional communication - whether in person, on the phone, or in writing.
• A proactive attitude: you spot what needs doing and step in without waiting to be asked.
• A collaborative spirit and a desire to be part of something meaningful.

What You’ll Love:

• Being part of a passionate team that values joy, creativity, and creating a sense of place.
• Opportunities for growth within a dynamic, design-forward hospitality company.
• Sharing the story of a beloved property, and helping every guest write a chapter of their own.

If you love creating memorable experiences and believe the little moments make the biggest difference, we’d love to meet you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Hospitality

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