Guest Service Agent

Commonwealth Hotels; Aurora (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Same-day pay

Vacation days

Employee discounts

Online training

Jury duty leave and bereavement

Job summary

The SpringHill Suites Denver at Anschutz Medical Campus, managed by Commonwealth Hotels, is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. You will welcome guests, handle check-ins/outs, and support daily operations with a focus on service excellence.

Join a team that values guest satisfaction, teamwork, and growth opportunities, with benefits, training, and the chance to advance in hospitality in the Denver/Aurora area.

Qualifications

• Experience in hospitality or customer-facing roles is preferred.
• Familiarity with using computer systems, especially hotel PMS.
• Strong verbal and written communication skills.
• Experience handling multiple tasks (phones, reservations, guest requests).

Responsibilities

• Check-in and check-out processing with a welcoming approach.
• Manage reservations, cancellations, and changes accurately.
• Respond to guest inquiries and resolve issues professionally.
• Process payments and support hotel policies.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Provide information on services, local attractions, and transportation.

Skills

Customer service

Communication skills

PMS knowledge

Multitasking

Education

High school diploma

Tools

PMS software

Reservation systems

Job description

Join Our Team at the SpringHill Suites by Marriott Denver at Anschutz Medical Campus! The SpringHill Suites by Marriott Denver at Anschutz Medical Campus is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent.

About Us:

SpringHill Suites Denver at Anschutz Medical Campus invites you to join a supportive, dynamic team that values fun, teamwork, and celebrating daily successes. Our all-suites hotel is ideally located near Anschutz Medical Campus, Veteran Affairs Hospital, and Buckley Air Force & Space Force Base, with convenient access to Downtown Denver and Denver International Airport. Be part of a close-knit team dedicated to creating memorable guest experiences, where your contributions truly make a difference. If you are passionate about hospitality and ready to grow your career, we would love to have you on board.

Why This Role?

Working as a Full-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at the SpringHill Suites Denver at Anschutz Medical Campus offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental, and Vision
• Financial Perks: 401(k) with company match, SAME-DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• High school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Explore Our Hotel:

https://www.marriott.com/en-us/hotels/denaf-springhill-suites-denver-at-anschutz-medical-campus/overview/

Join us in shaping the future of hospitality in Denver, Aurora, Colorado!