Guest Service Agent (Part Time) - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton Worldwide, Inc.; Mount Pleasant (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

Embark on a rewarding career as a Guest Service Agent with Hilton, a global leader in hospitality. In this part-time role, you will provide exceptional service, assist guests with their needs, and contribute to a vibrant team environment focused on guest satisfaction. Join us in ensuring each guest's stay is memorable and enjoyable.

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and resolve issues.
• Knowledge of hotel services and local area.
• Works well in a team and shows leadership.

Responsibilities

• Greet guests and manage registration/check-out processes.
• Handle guest inquiries and promote hotel services.
• Assist guests with billing and payment processing.

Skills

Guest Service

Communication

Problem Solving

Job description

Job Description - Guest Service Agent (Part Time) - Embassy Suites Charleston Harbor Mt. Pleasant (HOT0BNNQ)

Job Number: HOT0BNNQ

Work Location: Embassy Suites Charleston Harbor Mt. Pleasant, 100 Ferry Wharf Road, Mt. Pleasant, 29464

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments, processing credit/debit cards, converting foreign currency, and managing gift certificates and cards.
• Demonstrating knowledge of hotel services, including room types, rates, packages, promotions, and local area information, and answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest requests and inquiries promptly and courteously.
• Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
• Receiving, relaying, and managing guest messages.

What are we looking for?

Hilton values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing at all times.
• Leadership: Leading in the industry and communities.
• Teamwork: Being a team player.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

We also seek:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to providing exceptional guest experiences worldwide, driven by our vision to "fill the earth with the light and warmth of hospitality." Our team members are central to our success and guest satisfaction.

Job Area:

Guest Services, Operations, and Front Office