Guest Service

Blue Sky Hospitality Solutions; Schaumburg (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A prominent hospitality firm is seeking a Front Office Agent in Schaumburg, Illinois. This role requires greeting guests, checking them in and out, and responding to inquiries. The ideal candidate will possess prior guest service experience, refined communication skills, and a friendly personality. You will actively anticipate guest needs and ensure quality service in a fast-paced environment. If you are organized and detail-oriented, we invite you to apply.

Qualifications

• Prior experience in similar guest service role preferred.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.

Responsibilities

• Greet guests and process check-ins and check-outs.
• Ensure timely response to guest requests and concerns.
• Maintain a professional attitude while communicating with guests.

Skills

Guest service experience

Desire to satisfy guest needs

Verbal communication skills

Friendly personality

Organizational skills

Job description

Full job description

The Front Office Agent serves as a primary point of contact for all hotel guests and services, thoughtfully attending to guest needs and providing genuine care and comfort. The Front Office Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and responds to guest requests. The Front Office Agent impresses our guests with quality and timely service in a pleasant and friendly manner.

QUALIFICATIONS & SKILLS

• Prior experience in similar guest service role preferred.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Friendly, outgoing personality.
• Organized and detail oriented with the ability to multi-task.

ESSENTIAL JOB FUNCTIONS

• Approach guest encounters in a friendly, service-oriented manner. Take an active role in understanding and anticipating guest needs to provide authentic and personalized service.
• Process guest check-ins/outs and assign rooms following the hotel’s rate structures, discounts and sell/upsell strategies. Assist guests with reservations and pre-register and block reservations as needed. Accommodate special requests when possible.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety deposit boxes, additional guest room keys, transportation needs, etc.
• Ensure a timely response to guest requests and address concerns beyond satisfaction.
• Collect payment and follow proper guest check and payment policies and procedures.
• Report to work when scheduled and in proper uniform.
• Maintain a consistent professional and positive attitude when communicating with guests, vendors and associates.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Any other tasks / duties as requested by management.