Guest Screening Services Representative

UCSF Health; San Francisco (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

UCSF Health is seeking a Guest Screening Services Representative to greet and badge patients and visitors, screen in, and support the flow in waiting areas. You will also round, survey, and assist as directed by leadership to ensure a smooth patient experience.

In this role, you will resolve customer service issues while upholding UCSF Health values and policies, and you may escort guests as needed while coordinating with the Transport Department for safe movement.

Qualifications

• Must be able to orient and work at all UCSF Health locations.
• Excellent verbal and written communication with staff, patients, and families.
• Strong organizational skills with ability to multitask in a busy environment.

Responsibilities

• Greet, screen in, and badge patients and visitors.
• Round, survey, and assist in waiting areas as directed.
• Troubleshoot customer service issues and provide best outcomes for patients and guests.
• Escort patients using wheelchair if needed and coordinate with Transport Department.

Skills

Multi-location readiness

Strong communication

Interpersonal skills

Organizational skills

Discretion/confidentiality

Customer service

Escort/assist patients

Problem solving

Team collaboration

Ability to tolerate ill patients

Education

Bachelor's degree or related experience

Tools

General computer software

Job description

Job Description

JOB SUMMARY Under the direction of Guest Screening Services leadership, the Guest Screening Services Representative’s primary focus will be to ensure guest screening services are effectively delivered to patients and guests of UCSF Health. They will have responsibility to greet, screen check-in and badge patients and visitors. They will also round, survey and assist as needed in waiting areas as directed by leadership. Guest Screening Services Representatives will have responsibility for trouble shooting customer service challenges and to resolve customer service issues for the best possible outcomes for the people we serve. At times this will include escorting guests in a wheelchair to their destination, and using UCSF training for safely moving patients and guests. If lift equipment is needed, they will follow established procedures to arrange safe movement with the Transport Department. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and families in a complex environment. They will serve as a trainer and model for screening, checking-in, badging and customer service and PRIDE values for everyone that we serve. The Guest Screening Services Representative will be responsible at times to represent our department and division as requested at UCSF Health meetings. They are expected to exemplify UCSF Health values through demonstration of exceptional service and follow UCSF Health Policies and Procedures.

Reporting Relationships

None

Qualifications

Required Qualifications

• This position requires flexibility to orient and work at all UCSF Medical Center locations.
• Ability to use sound judgment in responding to issues and concerns.
• Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
• Solid organizational skills and ability to multi-task with demanding timeframes.
• Working knowledge of common organization-specific and other computer application programs.
• Ability to use discretion and maintain confidentiality.
• Flexibility to orient and work at all UCSF Health locations
• Able to provide wheelchair and walking escort service for patients
• Ability to tolerate exposure to patients with various outward manifestations of illness or injury
• Strong decision making, problem solving positive attitude
• Must choose to remain positive and support department and hospital leadership and initiatives
• Demonstrated ability to use high-level discretion and maintain a high level of confidentiality
• Demonstrated skills in problem identification and escalation with good judgment to prevent errors, delays, or waste
• At least 2 years of related experience, preferably in a healthcare setting

Preferred Qualification

Please list:

• Strong skills in data analysis, project management, facilitating group work, and working in a hospital environment with systems improvement
• Ability to effectively communicate information both verbally and in writing, and to produce reports, documentations, and instructions
• Bachelor's degree in related area and / or equivalent experience / training.

Required Licenses/Certifications

Please list

• None

Populations Served

Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as “Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient’s age.” is sufficient. Select from the following patient age categories.

• Infant
• Child
• Adolescent
• Adult
• Geriatric

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html