Guest Sales and Service Consultant

Massage Heights - Ingersoll; Des Moines (IA); On-site; USD 15,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Training & development

Wellness resources

Opportunity for advancement

Tuition assistance

Complimentary monthly massage

Job summary

A wellness center in Des Moines is seeking a Front Desk Sales Consultant to sell memberships and provide exceptional customer service. This is a performance-based role where success is measured by conversion rates. Ideal candidates will have experience in sales or guest-facing roles and be comfortable with feedback and sales processes. The position offers competitive pay and flexible scheduling with opportunities for advancement.

Qualifications

• Comfortable guiding conversations and closing memberships.
• Experience in restaurant/hospitality or retail sales is a plus.
• Ability to handle feedback and metrics.

Responsibilities

• Handle warm inbound inquiries and explain services confidently.
• Guide guests towards consistent care and close memberships.
• Track results and adhere to sales processes.

Skills

Sales experience

Communication skills

Persuasion

Customer service

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Training & development
• Wellness resources
• Opportunity for advancement
• Tuition assistance

Position

Front Desk Sales Consultant (This Is a Sales Role — Read Before Applying). Massage Heights Ingersoll is hiring a Front Desk Sales Consultant. This is not a receptionist role. If you don’t like selling, this will not be a good fit.

We are looking for someone who is comfortable guiding conversations, handling objections, and closing memberships — both on the phone and in person.

Overview

You will be expected to sell memberships. You will be measured on conversion rates. You will receive coaching and feedback. This is a performance-based role, not an admin position.

If that excites you, keep reading. If that makes you uncomfortable, please do not apply.

Compensation

• Starting pay: $15/hour
• $20 commission per membership sold
• Hourly increases based on performance: 18% conversion → $16/hour; 25%+ conversion → $17/hour
• Strong performers earn $45k–$50k+
• Free massage every month
• This role rewards people who can convert — not people who just “show up.”

Schedule

• 20–40 hours per week available
• Full-time and part-time options
• Evenings and weekends required
• Shifts fall within: Mon–Fri: 9am–9pm; Sat: 9am–7pm; Sun: 10am–6pm
• Schedules are predictable and posted in advance.

What You’ll Be Doing

• Handling warm inbound inquiries (no cold calls)
• Explaining services and memberships clearly and confidently
• Guiding guests toward consistent care
• Closing memberships and tracking results
• Answering phones with confidence and energy
• Following sales processes and conversion metrics

Who Is a Good Fit

• This role is a strong fit if you have experience in: Restaurant or hospitality service (servers do very well here); Retail or membership sales; Guest-facing roles where persuasion matters
• You should be comfortable: Talking on the phone; Asking for the sale; Being coached; Being accountable to numbers

Who Will NOT Be a Good Fit

• Someone looking for a quiet front desk job
• Someone who dislikes sales or performance metrics
• Someone who wants admin-only responsibilities
• Someone uncomfortable with feedback or coaching

Perks & Benefits

• Paid training
• Employee discounts
• Complimentary monthly massage
• Opportunity to grow within a broader wellness business ecosystem

Final Note

We are not looking for “everyone.” We are looking for someone who wants to perform, grow, and be rewarded for results.

If that sounds like you, apply!