Lead Sales Consultant Front Desk

Massage Heights Indianapolis; North Township (IN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay with sales commissions

Flexible scheduling

One free massage or facial per month

Reduced-cost employee wellness services

Discounts on Dermalogica and other retail products

Professional, spa-like work environment

Continued learning and career growth

Job summary

A wellness company is seeking a Lead Sales Consultant Front Desk to deliver outstanding customer service and achieve sales goals. This role requires a proactive team player with at least 2 years of relevant experience. Responsibilities include welcoming guests, scheduling appointments, and managing sales. Compensation is competitive, offering $18.00 - $20.00 per hour, with benefits like flexible scheduling and wellness services.

Qualifications

• At least 2 years of customer service and/or sales experience.
• Demonstrated ability to meet or exceed sales goals.
• Strong interpersonal and communication skills.

Responsibilities

• Welcome and check in guests and members.
• Guide guests through the service selection process.
• Recommend services and retail products based on guest goals.
• Schedule appointments and manage cancellations.
• Communicate promotions clearly and enthusiastically.

Skills

Customer service experience

Sales experience

Interpersonal skills

Tech-savvy

Proactive attitude

Job description

Join to apply for the Lead Sales Consultant Front Desk role at Massage Heights Indianapolis

Lead Front Desk Consultant who is passionate about wellness, driven by results, and excited to grow with a team that values positivity, collaboration, and care.

As a key leader at the front desk, you will not only deliver outstanding customer service, but also play an essential role in achieving sales goals, managing appointments, and setting the tone for an exceptional guest experience. If you’re a proactive and outgoing team player with strong customer service and sales experience, we’d love to hear from you.

What We Offer

• Competitive hourly pay with sales commissions and bonuses
• Flexible scheduling
• One free massage or facial per month
• Reduced-cost employee wellness services
• Discounts on Dermalogica and other retail products
• Professional, spa-like work environment
• Continued learning and sustained career growth opportunities
• Advanced tools and supportive team culture

Key Responsibilities

• Welcome and check in guests and members with a warm, professional presence
• Guide guests through the service selection process and confidently match them with the right therapist based on their needs
• Recommend services and retail products, including memberships, based on therapist feedback and guest goals
• Schedule appointments, manage cancellations, and ensure smooth day-to-day operations
• Communicate current promotions and offers clearly and enthusiastically
• Maintain a positive, team-oriented atmosphere and model professional behavior
• Take ownership of front desk operations and support the growth and development of other team members
• Meet and exceed individual and team sales targets
• Handle guest concerns thoughtfully and efficiently

Qualifications

• At least 2 years of customer service and/or sales experience
• Demonstrated ability to meet or exceed sales goals
• Strong interpersonal and communication skills
• Tech-savvy and able to quickly learn new systems
• Fast learner with a proactive, positive attitude
• Comfortable resolving guest concerns and managing a fast-paced environment
• Previous experience with spa, wellness, or retail sales is a plus
• Must be available to work 40 hours per week including weekends, evenings, and holidays

We believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Compensation: $18.00 - $20.00 per hour