Guest Safety & Transportation Lead

Mohegan Pennsylvania; Wilkes-Barre (Luzerne County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mohegan Pennsylvania is seeking a professional Security Officer to safeguard guests, employees, and assets within a high-volume casino environment. The role emphasizes guest service, teamwork, and prompt incident handling.

Responsibilities include supervising security officers and valet attendants, coordinating with the Security & Transportation Shift Manager, and supporting incident investigations and reporting. A proactive, can-do attitude is essential.

Qualifications

• Two years of experience as a security officer in a high volume, complex casino environment.
• Or three years’ experience in security or law enforcement outside of the casino industry with report writing experience.
• Positive attitude with a “can-do” mentality.
• Candidate can demonstrate a proactive approach to addressing concerns and is receptive to new methods of embracing challenge.
• This position requires above average interpersonal skills and involves frequent customer contact.

Responsibilities

• Performs all security and transportation duties as needed.
• Protects and ensures the safety of guests and employees.
• Supervises all security officers and valet attendants in assigned areas, on the floor, in valet, in shuttles and in track areas.
• Provides support to all officers and attendants handling incidents.
• Detains persons who may be involved in illegal acts for the purpose of notifying the law enforcement authorities.
• Investigates and records all unusual occurrences and incidents within the gaming facility and maintains in a manner prescribed by management.
• Responsible for participating in the training of officers and attendants.
• Performs other related duties as assigned.
• Reports directly to Security & Transportation Shift Manager.
• Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.

Skills

Security experience

Team supervision

Incident reporting

Guest service

Interpersonal skills

Job description

Mohegan Pennsylvania is seeking a professional Security Officer to safeguard guests, employees, and assets within a high-volume casino environment. The role emphasizes guest service, teamwork, and prompt incident handling.

Responsibilities include supervising security officers and valet attendants, coordinating with the Security & Transportation Shift Manager, and supporting incident investigations and reporting. A proactive, can-do attitude is essential.