Guest Safety & Service Officer - 1st Shift

Oak Grove Racing · Gaming · Hotel; Hensleytown (KY); On-site; USD 28,000 - 42,000; Full time

Job summary

Oak Grove Racing & Gaming seeks a Guest Safety Officer for 1st shift to maintain a safe and welcoming environment across all property areas. You will greet guests, assist team members, monitor access, and respond to incidents with professionalism.

Ideal candidates have a HS diploma, security or hospitality experience, and the ability to obtain a Kentucky gaming license. This role requires collaboration with multiple departments to ensure a positive guest experience.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in customer service, hospitality, security or a related field preferred.
• Experience in a hotel, casino, or entertainment environment is a plus.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

• Provide outstanding customer service by greeting guests and assisting team members in a friendly, professional, and approachable manner.
• Assist guests with directions, property information, questions, and resolution of minor concerns or issues.
• Maintain a visible presence throughout the property to promote a welcoming and safe atmosphere for guests and employees.
• Respond professionally and calmly to guest and employee incidents, accidents, or requests for assistance.
• Support the safety and security of guests, team members, and company property.
• Monitor access to restricted or secured areas as assigned.
• Observe and report safety concerns, hazards, or suspicious activity to appropriate leadership.
• Assist with monitoring guest and employee traffic throughout the property.
• May answer incoming calls, provide information, and direct inquiries to the appropriate departments.
• May assist with transporting money and chips in accordance with company procedures.
• May be asked to operate company vehicles and/or equipment requiring a valid Driver’s License.
• Work collaboratively with departments across the property to ensure a positive guest experience.
• Other duties as assigned.

Skills

Customer service

Guest assistance

Situational awareness

Incident response

Safety and security

Access control

Communication

Team collaboration

Education

High School Diploma or equivalent

Experience in customer service/security hospitality

Tools

Driver's License

Job description

Oak Grove Racing & Gaming seeks a Guest Safety Officer for 1st shift to maintain a safe and welcoming environment across all property areas. You will greet guests, assist team members, monitor access, and respond to incidents with professionalism.

Ideal candidates have a HS diploma, security or hospitality experience, and the ability to obtain a Kentucky gaming license. This role requires collaboration with multiple departments to ensure a positive guest experience.