Guest Safety & Security Officer — 3rd Shift

Oak Grove Racing · Gaming · Hotel; Hensleytown (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Oak Grove Racing & Gaming is seeking a Guest Safety Officer for the 3rd shift to maintain a safe, secure environment for guests and staff. The role emphasizes strong customer service, proactive security, and a visible presence across the casino property.

The officer will greet guests, assist with directions, report hazards, monitor restricted areas, respond to incidents, and support the safety of all patrons.

Qualifications

• High School Diploma or equivalent preferred.
• Previous experience in customer service, hospitality, security, or related field preferred.
• Experience in a hotel, casino, or entertainment environment is a plus.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

• Greet guests and assist team members in a friendly, professional manner.
• Assist guests with directions, property information, questions, and resolution of minor concerns or issues.
• Maintain a visible presence throughout the property to promote a welcoming and safe atmosphere.
• Respond professionally and calmly to guest and employee incidents, accidents, or requests for assistance.
• Support the safety and security of guests, team members, and company property.
• Monitor access to restricted or secured areas as assigned.
• Observe and report safety concerns, hazards, or suspicious activity to appropriate leadership.
• Assist with monitoring guest and employee traffic throughout the property.
• May answer incoming calls, provide information, and direct inquiries to the appropriate departments.
• May assist with transporting money and chips in accordance with company procedures.
• May be asked to operate company vehicles and/or equipment requiring a valid Driver’s License.
• Work collaboratively with departments across the property to ensure a positive guest experience.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Team collaboration

Observation skills

Education

High School Diploma or equivalent

Job description

Oak Grove Racing & Gaming is seeking a Guest Safety Officer for the 3rd shift to maintain a safe, secure environment for guests and staff. The role emphasizes strong customer service, proactive security, and a visible presence across the casino property.

The officer will greet guests, assist with directions, report hazards, monitor restricted areas, respond to incidents, and support the safety of all patrons.