Guest Safety & Hospitality Officer

RiseMe; Springfield (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Incredible travel perks

Stock purchase plan (ESPP)

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Job summary

Hilton in the United States seeks a Security Officer to help maintain a safe, welcoming environment for guests and team members. You will patrol, respond to emergencies, investigate incidents, and document activities with professionalism.

The role emphasizes hospitality values—integrity, leadership, teamwork—and offers comprehensive benefits and growth opportunities within our award-winning culture.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

Skills

Guest service orientation

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton in the United States seeks a Security Officer to help maintain a safe, welcoming environment for guests and team members. You will patrol, respond to emergencies, investigate incidents, and document activities with professionalism.

The role emphasizes hospitality values—integrity, leadership, teamwork—and offers comprehensive benefits and growth opportunities within our award-winning culture.