Guest Safety & Courtesy Officer

The Mood Inc

San Antonio (TX)

In loco

USD 21.000 - 23.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

The Mood Inc is seeking a reliable Courtesy Officer to support safety and guest experience at our hotel in San Antonio. You will patrol the property, monitor public areas, and report hazards in an observe and report style, without physical intervention.

A calm, professional demeanor and strong customer focus are essential. Responsibilities include identifying security risks, coordinating with law enforcement when needed, and maintaining a welcoming environment for guests and staff.

Competenze

Ability to walk the property for extended periods and work independently with minimal supervision.
Excellent customer service and interpersonal skills when interacting with guests, staff, vendors, and law enforcement.
Ability to remain calm, attentive, and professional in high‑pressure situations.
Flexible availability, including evenings, overnight shifts, weekends, and holidays as needed.
Basic computer knowledge, including Microsoft Office, email platforms, and property management systems.

Mansioni

Conduct regular indoor and outdoor patrols of hotel property to deter suspicious or criminal activity.
Identify and report security risks, maintenance concerns, malfunctioning lighting, and other potential hazards.
Monitor guest areas, parking lots, stairwells, hallways, and public spaces for unusual or unsafe activity.
Maintain a safe distance and immediately contact law enforcement if witnessing criminal activity.
Support a positive guest experience by maintaining professionalism and responding courteously to guest concerns.