Emergency & Guest Safety Officer

The DoSeum; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

The DoSeum in San Antonio, TX is seeking a Protective Services Safety Officer to assist the Protective Services Manager in safety, security, guest service and emergency preparedness for guests, staff, volunteers and property. This is a full-time, hourly, non-exempt role with benefits eligibility.

The role requires training staff, responding to emergencies, patrolling the facility, documenting incidents, and delivering high quality guest service while fostering a safe, family-friendly environment.

Qualifications

• High School Diploma or GED required.
• Knowledge of public security/safety and NFPA Fire Code basics.
• First Aid and CPR knowledge.
• Ability to handle stressful situations and confrontational visitors.
• Knowledge of CCTV programs.
• Flexible schedule including evenings, weekends, and some holidays.
• Detail oriented with strong verbal and written communication skills.
• Experience with Microsoft programs preferred.
• Valid driver’s license.

Responsibilities

• Oversee safety, security, guest service and emergency preparedness with the Protective Services Manager.
• Participate in emergency actions for events including fire, weather, medical and safety incidents.
• Train staff and volunteers to act decisively in emergencies.
• Train in fire safety equipment and CPR/First Aid, and locate supplies across the facility.
• Inspect AEDs and First Aid kits for functionality and stock.
• Complete FEMA IS-100.c, 230.d, 700.b, 200.c, 907 trainings within 3 months.
• Patrol the facility; be visible to guests, staff and volunteers.
• Document and file incident reports using the DoSeum system.
• Deliver exceptional guest service and practice LAST service recovery.
• Promote inclusion and belonging through DoSeum language.
• Greet guests professionally and provide outstanding service.

Skills

Public safety knowledge

Emergency response

Customer service

Verbal & written communication

Dependability

Ethics & judgment

Flexibility

CCTV knowledge

Microsoft Office

Education

High School Diploma or GED

Tools

CCTV software

Job description

The DoSeum in San Antonio, TX is seeking a Protective Services Safety Officer to assist the Protective Services Manager in safety, security, guest service and emergency preparedness for guests, staff, volunteers and property. This is a full-time, hourly, non-exempt role with benefits eligibility.

The role requires training staff, responding to emergencies, patrolling the facility, documenting incidents, and delivering high quality guest service while fostering a safe, family-friendly environment.