Guest Safety Champion

BENCHMARK; Waltham (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Security Officer to safeguard guests, associates and property. You will implement safety policies, respond to emergencies, and maintain secure records while collaborating with teams to deliver exceptional service.

The role requires a high school diploma, security experience, and a flexible schedule including nights and weekends. Strong communication and customer service skills are essential, with First Aid/CPR preferred.

Qualifications

• High school diploma or equivalent.
• 2 years security or police experience.
• 2 years college in safety, security or hospitality.
• Hospitality/purchasing experience preferred.
• At least 1 year of customer service experience preferred.
• First Aid/CPR certification (instructor rating preferred).
• Able to work a flexible schedule including nights, weekends and holidays.
• High quality written and oral communication skills.

Responsibilities

• Carry out safety policies and procedures with professionalism and teamwork.
• Follow safety procedures to ensure a safe working environment for guests and associates.
• Reduce opportunities for crimes through preventive patrol and high visibility security.
• Promote and preserve a peaceful, non-threatening environment on premises.
• Aid or seek aid for individuals in danger or needing medical attention.
• Respond to emergencies as per property procedures.
• Ensure security of guest and employee information in reports and operations.
• Complete all Daily Activity and Incident Reports.
• Help ensure compliance with Liquor Laws.
• Assist in developing and presenting security-related programs.
• Review and edit written records produced by Security Officers.
• Assist in other duties as determined by supervisor.

Skills

Customer service

Written & verbal communication

Flexible schedule

Hospitality experience

Purchasing experience

Education

High school diploma or equivalent

2 years college in safety/security or hospitality

First Aid/CPR certification

Job description

Pyramid Global Hospitality is seeking a Security Officer to safeguard guests, associates and property. You will implement safety policies, respond to emergencies, and maintain secure records while collaborating with teams to deliver exceptional service.

The role requires a high school diploma, security experience, and a flexible schedule including nights and weekends. Strong communication and customer service skills are essential, with First Aid/CPR preferred.