Guest Safety & Security Specialist

Pyramid Global Hospitality; Waltham (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Pyramid Global Hospitality is seeking a Security Officer to ensure the safety of guests and colleagues at our properties. You will follow security procedures, engage with guests professionally, and support the team to maintain a safe, welcoming environment.

The ideal candidate has security or police experience, customer service exposure, and First Aid/CPR certification. This role requires flexibility to work nights, weekends, and holidays at our hotel locations.

Qualifications

• High school diploma or equivalent required.
• 2 years college in safety, security or hospitality preferred.
• 2 years Security or Police experience, hotel exposure preferred.
• 1 year customer service experience preferred.
• First Aid/CPR certification preferred (instructor rating a plus).

Responsibilities

• Carry out safety policies and procedures with professionalism.
• Follow safety procedures to ensure a safe environment for guests and associates.
• Reduce crime opportunities with patrol and high visibility.
• Promote peace on premises for a comfortable environment.
• Respond to emergencies per property procedures.
• Review and edit security reports and records.

Skills

High school diploma

Customer service

Security experience

2 years college in safety/security or

Flexible schedule

First Aid/CPR

Written & oral communication

Education

High school diploma or equivalent

2 years college in safety, security or hospitality

Job description

Pyramid Global Hospitality is seeking a Security Officer to ensure the safety of guests and colleagues at our properties. You will follow security procedures, engage with guests professionally, and support the team to maintain a safe, welcoming environment.

The ideal candidate has security or police experience, customer service exposure, and First Aid/CPR certification. This role requires flexibility to work nights, weekends, and holidays at our hotel locations.