Security Officer - PM/Overnight Flex

BENCHMARK; Denver (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401K matching

Professional development

Bonuses

Travel perks

Job summary

Pyramid Global Hospitality is seeking a Security Officer for the DoubleTree Hotel by Hilton Denver. You will help ensure the safety of guests and associates, handle incidents, and support other departments to maintain service standards.

Requirements include a high school diploma, valid driver's license, 2 years security experience, and First Aid/CPR certification if available; must be flexible to work evenings, overnights, weekends and holidays; strong written and spoken communication required.

Qualifications

• High school diploma or equivalent.
• Valid driver's license in good standing.
• Prior hospitality/purchasing experience preferred.
• At least one year customer service experience preferred.
• 2 years security or police experience, preferably with hotel exposure.
• 2 years of college in safety, security or hospitality discipline.
• Flexible schedule including pm swing, overnight, weekends and holidays.
• First Aid/CPR certification, instructor rating preferred.
• Strong written and oral communication skills.

Responsibilities

• Carry out safety policies and procedures per property and Benchmark standards.
• Follow safety procedures to maintain a safe environment for guests and associates.
• Provide high-visibility security to deter crime on a timely schedule.
• Promote a peaceful, non-threatening environment for guests and staff.
• Respond to emergencies and assist individuals in danger or in need of medical attention.
• Complete daily activity and incident reports and review security records.
• Aid in ensuring compliance with liquor laws and security-related programs.

Skills

Customer service

Security experience

Written communication

Oral communication

First Aid/CPR

Education

High school diploma or equivalent

2 years college in safety/security/hospitality

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the DoubleTree Hotel by Hilton Denver we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands.

We are an Employer of Choice- we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.

What you will have an opportunity to do:

We are looking for a highly engaging, safety and customer focused individual to join our team as Security Officer. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Security Officer is responsible for the safety and security of guests and employees and the property. This includes supporting other department activities to help assure the highest levels of guest and employee service.

Your Role:

• Carry out the safety policies and procedures of the property and Benchmark, while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
• Follow safety procedures to ensure a safe working environment for guests and associates.
• Reduce the opportunity for the commission of crimes using preventive patrol and high visibility of security throughout the premises on a timely schedule.
• Promote and preserve the peace on premises to assure a comfortable and non-threatening environment for guests and employees.
• Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention.
• Respond to emergencies as prescribed in Emergencies Service Procedures of the property.
• Assure the security of guest and employee information both in written reports and in general business operations.
• Complete all Daily Activity and Incident Reports.
• Help assure compliance with Liquor Laws.
• Assist in developing and presenting security related programs.
• Review and edit written records produced by Security Officers.
• Aid in other job classification as determined necessary by immediate superior.

What are we looking for?

• Someone with a High school diploma or equivalent.
• Someone with a valid drivers license in good standing.
• Someone with prior hospitality/purchasing experience preferred.
• Someone with at least one year customer service experience preferred.
• Someone with 2 years Security or Police (military or civilian) experience, preferably with exposure to the hotel environment.
• Someone with 2 years of college in a safety, security or hospitality related discipline.
• Someone with able to work a flexible schedule to include pm(swing) shift, overnight (graveyard) shift, weekends and holidays.
• Someone with First Aid/CPR certification, prefer instructor rating.
• Someone with high quality written and oral communication skills.

Compensation: $19.29 - $20.29

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.