Guest Room Experience Specialist

HHM Hospitality; Tyler (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive wages for full time and op

Competitive wages for full time and as

Job summary

HHM Hotels is seeking a Room Attendant to clean and maintain guest rooms to the highest standards, greeting guests warmly and upholding safety and cleanliness policies.

This role offers growth through moving up to supervisory positions, requires English communication, a high school diploma preferred, and involves standing for long periods, lifting up to 20 pounds, and using cleaning chemicals.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training.
• Understand and communicate in English.

Responsibilities

• Greet guests upon interaction with a warm and friendly greeting.
• Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
• Change bed linens and replace towels and other amenities.
• Clean and polish furniture and fixtures; dust furniture, walls or equipment.
• Notify managers concerning the need for repairs in guest rooms.
• Process guest items left in rooms according to lost and found policy.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform house person and lobby attendant duties when short staffed or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Guest greeting

Room cleaning

Bed linens

Towels replacement

Furniture polishing

Repairs notification

Lost and found

Safety procedures

Standing & lifting

Other duties

Education

High School diploma preferred

Job description

HHM Hotels is seeking a Room Attendant to clean and maintain guest rooms to the highest standards, greeting guests warmly and upholding safety and cleanliness policies.

This role offers growth through moving up to supervisory positions, requires English communication, a high school diploma preferred, and involves standing for long periods, lifting up to 20 pounds, and using cleaning chemicals.