Guest Room Experience Attendant

Extended-Stay-Hotel; Cleveland (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

ESA Management, LLC is seeking a Housekeeper in Cleveland, OH to clean guest rooms in accordance with established standards and procedures. The role emphasizes delivering a superior guest experience and maintaining cart rooms, laundry areas, and supplies in an orderly condition.

Responsibilities include reporting maintenance issues and any left-behind items to the front desk, assisting guests as needed, and following all safety policies.

Qualifications

• Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.
• Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations.
• Apply good judgment at all times.

Responsibilities

• Cleans assigned guest rooms in accordance with company standards and procedures.
• Maintains housekeeping carts, cart rooms and laundry areas to company standard.
• Stocks carts and cart rooms as directed by management.
• Reports maintenance issues and any left-behind guest property to front desk and manager on duty.
• Assists guests and provides reasonable accommodation where possible and practical.

Skills

Effective communication

Policy adherence

Good judgment

Time management

Job description

ESA Management, LLC is seeking a Housekeeper in Cleveland, OH to clean guest rooms in accordance with established standards and procedures. The role emphasizes delivering a superior guest experience and maintaining cart rooms, laundry areas, and supplies in an orderly condition.

Responsibilities include reporting maintenance issues and any left-behind items to the front desk, assisting guests as needed, and following all safety policies.