Guest Room Dining Manager

The Cooper; Charleston (SC); On-site; USD 70,000 - 92,000; Full time

Job summary

The Cooper is seeking a Guest Room Dining Manager to lead the dining operations with an entrepreneurial spirit, driving luxury guest experiences and financial performance. You will recruit, train, and coach restaurant professionals, ensuring superior standards and collaboration with the Director of Food & Beverage.

In this role, you will manage day-to-day dining room and kitchen activities, optimize labor and inventory, and uphold safety and service excellence in a luxury hotel setting.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in a high-end free-standing restaurant or luxury hotel/resort.
• Must be able to lift at least 30 pounds.
• Must resolve problems, handle conflict, and make effective decisions under pressure.
• Role may require extended periods on your feet during peak hours/events.
• Clear vision is important for reading reports and overseeing activities.
• Good hearing is necessary for effective communication with guests and staff.

Responsibilities

• Oversee smooth, efficient operation of dining room and kitchen activities.
• Ensure labor and inventory control, guest satisfaction, and revenue generation.
• Supervise and coach dining room and kitchen staff.
• Communicate daily with culinary leadership about reservations, parties, or VIPs.
• Attend hotel meetings and coordinate with other departments.

Skills

Teamwork

Guest service

Communication

Emergency procedures

Safety compliance

Operational oversight

Problem solving

Education

High school diploma or equivalent

Job description

The primary role of the Guest Room Dining Manager at The Cooper is to oversee the daily operation of the department. They will be fully responsible for the operational and financial success of the asset adhering to the annual business plan of the organization. They are expected to carry an entrepreneurial spirit about running the business and will be responsible for selecting, training, and coaching all restaurant professionals and ensuring operations run to superior standards of luxury hospitality. This position will report to the Director of Food & Beverage. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties/Responsibilities

• Responsible for smooth, efficient, cost-effective operation of the restaurant including, but not limited to, team development, guest satisfaction, labor and inventory control, and revenue generation.
• Personally, supervises dining room and kitchen activities to ensure quality production/delivery of product/service.
• Communicates daily with the culinary in charge, providing current information on reservations, large parties, or VIPs expected.
• Interviews, trains, appraises, coaches, counsels, and disciplines departmental personnel.
• Coaches, counsels, and retrains employees as needed to ensure superior levels of performance.
• Evaluate individual employee performance, determine areas in need of improvement or requirements for advancement, and establish goals, objectives, and training needs required to achieve the same.
• Develop creative and effective revenue-generating ideas, implement them once approved, and communicate strategy with relevant Hotel team members.
• Interacts with guests frequently to ensure satisfaction and enjoyment of the dining experience.
• Evaluate changes in guest needs, the hotel guest mix, and the industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Prepares all department storeroom requisitions, and ensures operational costs are kept within forecasted budgetary guidelines.
• Oversees security, control, and proper use of operating supplies and equipment for the respective restaurant outlet.
• Reviews daily payroll report, and controls daily labor costs by reducing staff as business activity diminishes.
• Ensures adherence to departmental and Hotel guidelines, policies, and procedures.
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel.

Required Skills/Abilities

• Always promotes and applies teamwork skills.
• Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance.
• Is polite, friendly, and helpful to guests, management, and fellow employees.
• Executes emergency procedures by hotel standards.
• Compliance with required safety regulations and procedures.
• Attends appropriate hotel meetings and training sessions.
• Maintains cleanliness and excellent condition of equipment and work area.
• Complies with hotel standards, policies, and rules.
• Remains current with hotel information and changes.

Education And Experience

High school diploma or equivalent.

2 or more years of experience in a high-end free-standing restaurant and/or luxury hotel/resort setting required.

Physical Requirements

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.